Grievances and Complaints Commitee

The Department was established by the Committee to handle grievances, issues, and complaints made by workers, clients, consumers, and other impacted end users and stakeholders. A formal opposition to the company operating resolution about workers, clients, customers, and other impacted end-users and stakeholders. Which he/she submits in order to get the injustice or evil observed or inflicted removed.

The Objectives of the Grievances:

1. Ensures that materials procured and services delivered are obtained in accordance with human rights, labor, environmental, and corporate ethics standards.
2. Ensures that employees' legal statuses are stable and that they have access to justice.
   
3. Ensures that corporate actions are in accordance with international market ethics and standards.
   
4. Ensures that the business follows the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas and its Gold Supplement, the DMCC Rules for Risk-Based Due Diligence in the Gold and Precious Metals Supply Chain, and the Responsible Jewellery Council.
   
5. Maintain the company's reputation for offering the greatest level of service in the gold and silver sector.
   

Grounds for the Grievance and Procedure for submission

1. Violations of human rights; forced and child labor, torture, major abuses, and so on.
2. Violation of the law, rules, or by-laws
   
3. Accounting and financial manipulation
   
4. Deception, bribery, corruption, and soliciting
   
5. Document falsification
   
6. Tolerates lawbreakers and supporters of non-state armed groups, as well as all sorts of criminal activity.
   
7. Employee misbehavior and unfair labor practices
   
8. Workplace health and safety; working conditions
   

We urge everyone to submit reports with reliable documentation and as much information as possible for the examination. Reports should be sent to the email address info@orocapi.com. info@orocapi.com

Confidentiality

The Committee will undertake, to the best of its ability, to keep the name of the concerned individual private in all circumstances. Documents and files they examine, as well as all information gained through their knowledge, will be utilized strictly for the purpose of examining claims of illegal conduct or non-compliance with Oro Capital policies.